Shipping policy
Shipping Policy
Must be 21 years or older to purchase Kratom. Products are not for internal use. The US FDA Has Not Approved Kratom as a Dietary Supplement.
We do not ship to the following states, cities, and/or municipalities:
States
State of Alabama
State of Arkansas
State of Indiana
State of Rhode Island
State of Vermont
State of Wisconsin
Municipalities
City of San Diego, California
City of Oceanside, California
City of Denver, Colorado
Sarasota County, Florida
Jerseyville, Illinois
Welcome to Uchie! We're committed to getting your order to you efficiently and keeping you informed every step of the way. Here's everything you need to know about our shipping process.
Order Processing and Delivery We process all orders within 48 hours of payment confirmation during our business hours (Monday through Friday, 8:00 AM - 5:00 PM PST). Please note that orders placed during special promotions or holidays may require additional processing time, and we do not process or ship orders on national holidays.
Shipping Methods and Costs When you place your order, you'll select your preferred shipping method at checkout. We display all shipping and handling charges before you complete your purchase, with costs varying based on your selected products and shipping method.
For our U.S. customers, we offer several shipping options to best meet your needs:
- Ground Service
- Third Day Service
- Second Day Service
- Overnight Service
Order Protection Your order's safety is important to us. Once we transfer your products to the shipping carrier, the title and risk of loss transfer to you. While we provide estimated shipping and delivery dates, these are approximate and cannot be guaranteed. We appreciate your understanding that shipping delays may occasionally occur.
Keeping You Informed We believe in clear communication about your order. You'll receive the following email updates:
Order Confirmation: We'll send you an order number and confirmation as soon as your purchase is complete.
Shipment Confirmation: You'll know exactly when your order ships. If your items ship separately, you'll receive updates for each package.
Important Notices: If we encounter any concerns with your order, such as processing issues or address questions, we'll notify you promptly.
Tracking Your Order We make it easy to keep tabs on your purchase. You can:
- Check your email for shipping updates
- Visit your account at Uchie.com to view your order history and tracking
- Contact our team at hello@uchie.com for assistance
Please allow up to three business days after shipment for tracking information to become available.
We're Here to Help If you have any questions about your order or our shipping process, please don't hesitate to reach out to us at hello@uchie.com. We're always happy to assist you.
